Terms and Conditions

  1. After placing an order, you will receive an email from Alex & The Cakes. This email is an order confirmation to notify you of the fact we have received and accepted your order. 

  2. If you notice an error in the order confirmation you must notify us by email (contact@alexandthecakes.com) or by phone (+44 772 778 7733) at least 3 days before the order is due to be collected or delivered.

  3. If you wish to cancel your order for any reason, you must notify us at least 3 days in advance by email (contact@alexandthecakes.com) or by phone (+44 772 778 7733). If we don’t get the cancellation notice in time, we will not be able to accept your cancellation. A refund will only be made to the same credit/debit card with which your order was placed.

  4. If you wish to make any change to your order, you must notify us at least 3 days in advance by email (contact@alexandthecakes.com) or by phone (+44 772 778 7733). We will do our best to accommodate you but cannot guarantee that we will always be able to take the changes you are asking for in account. 

  5. Your purchase order cannot be accepted until payment in full for the products ordered has been received by Alex & The Cakes.

  6. The price to be paid by you for any cakes will be as quoted on our site except in cases of obvious error. We are under no obligation to provide the cake to you at the incorrect (lower) price, even after we have sent you an invoice, if the pricing error is obvious and unmistakable and could have reasonably been recognised by you as an incorrect pricing.

  7. Our prices include VAT but exclude delivery costs (£8), which will be added to the total amount before payment of your order (if you have chosen the delivery option).

  8. Delivery is free over £120. If you miss the delivery, you will have to pay the regular £8 delivery fees and we will arrange a second delivery.

  9. Prices are liable to change at any time, but changes will not affect orders in respect of which we have already sent you an invoice.

  10. Payment for all products must be made by credit/debit card and those accepted by us are those listed on our website. 

  11. All credit/debit cardholders are subject to validation checks and authorisation by the card issuer. If the issuer of your payment card refuses or for any reason does not, authorise payment to us, whether in advance of or subsequent to a payment, we will not be liable for any delay or non-delivery of the cakes ordered.

  12. The cakes ordered by you can only be delivered to the delivery address provided by you to us, or collected by you at our kitchen (43 Junction Road, London W5 4XL), within a given time slot which we will notify to you.

  13. If for any reason you find yourself unable to collect your order from our kitchen (43 Junction Road, London W5 4XL) within the given time slot, we will retain your ordered cakes for collection by you for 24 hours. Note that the texture and taste of certain cakes will be affected. You will have to contact us by email (contact@alexandthecakes.com) or by phone (+44 772 778 7733) in order to organise a new time slot for collection.

  14. If for any reason no one is present to receive the delivery of the cakes at the delivery address you have provided to us we will take the ordered cakes back and we will retain them for 24 hours. Note that the texture and the taste of certain cakes will be affected.

  15. If for any reason no one is present to receive the delivery of the cakes at the delivery address you have provided to us, you have to contact us by email (contact@alexandthecakes.com) or by phone (+44 772 778 7733) to either arrange for collection or for delivery within 24 hours upon payment of a further £8 delivery charge by credit/debit card.

  16. In order for us to hand over the ordered cakes upon collection or delivery, the recipient must provide to us the valid Order Confirmation number and must also sign that the cakes are in good condition and that the complete order has been delivered. Thereafter, we will no longer be responsible for actual delivery of the cakes to you.

  17. The cakes will be at your risk from the time you collect the cakes from our kitchen or we deliver them to you.

  18. Ownership of the cakes will only pass to you when we receive full payment of all sums due for them, including delivery charges.

  19. We do hope that you will be pleased with your purchase. However, if upon collection or delivery of the cakes you find that they are not those ordered by you or the order is incomplete, or a cake is in a damaged condition when you receive it, please notify us immediately by telephone on 0772 778 7733.
    If a cake is not as on the Order Confirmation or damaged we will credit or refund your purchase. In the case of damaged goods you must retain the damaged cake and all packaging for inspection by us. Subject to our report on the claimed damage and to these Terms and Conditions we will refund the price you paid for the returned cake together with the delivery charge, or at our option we will provide you with a credit for further cakes. We will have no liability to you for any indirect loss. 

  20. We will only make a refund to the original credit/debit card account used by you to make the online purchase. Legal ownership of the goods will immediately revert to us if we refund any such payment to you.

  21. Since taste is a very personal matter and subjective we cannot accept the return of any cake merely because you do not like the taste.

  22. We have made every effort to display as accurately as possible the colour and decoration of our cakes that appear on our site and also to ensure that the colours on screen are as close as possible to the colours of the actual product. However, the colour of the actual product you see on your screen will depend on your monitor, your screen settings and resolution. Accordingly, we cannot guarantee that your monitor's display of any colour will accurately reflect the colour of the product on delivery and we cannot accept the return of any product because it does not match the colour you were expecting from viewing your screen display.

  23. Under no circumstances shall we be liable for any unauthorised use of the cakes.

  24. The cakes ordered are fresh on the day of delivery to or collection by you and will remain fresh for a further 24 hours from the time of delivery or collection if kept by you in a fridge. If kept for a time longer than 24 hours or at ambient temperature, we are not liable for any deterioration of the cakes in these circumstances.

  25. We cannot accept responsibility for damaged cakes caused by you or by a courier/agent engaged by you to collect cakes from our kitchen. You or your courier/agent will have to sign our “delivery receipt” confirming that the goods were in good condition and undamaged at the point of collection. We may also take a picture of the cake with you or your courier/agent as a “delivery receipt” confirming that the goods were in good condition and undamaged at the point of collection. The picture will be deleted within 48 hours.

  26. Under no circumstances shall we be liable to you in respect of any complaint concerning any aspect of any cakes which is not raised by you within 24 hours of delivery by us or collection by you or your courier/agent.

  27. We will notify you of any cakes containing nuts on the specific cakes web page. However, since our kitchens do handle nuts we cannot guarantee that traces of nuts will not be found in our cakes and therefore we do not accept any liability for any damage to health or any distress caused to you by the consumption of such products.

  28. We will notify you of any cakes containing wheat/gluten on the specific cakes web page. However, since our kitchens do handle wheat/gluten we cannot guarantee that traces of wheat/gluten will not be found in our cakes and therefore we do not accept any liability for any damage to health or any distress caused to you by the consumption of such products.

  29. We have the right to withdraw any cakes from the website for any reason without notice to you and you agree that we will not be responsible for any loss, damage or cost as a result of such unavailability.

  30. Under no circumstances shall we be liable for any unauthorised use of the website.

  31. It is your responsibility to provide accurate personal information ("Personal Data") and to update your Personal Data as necessary to keep it accurate. You undertake that all the details you provide to us for the purpose of selling and delivering cakes to you are correct and that the credit card/debit card that you propose to use is your own or that of a third party who has given you full permission and authority to use it and that you or such third party have sufficient funds to meet the costs of Products ordered. We will not store your credit card or debit card details anywhere on the website.

  32. It is your responsibility to ensure that your email address is current otherwise certain functions of the website will not be available to you. We will only use your Personal Data in accordance with the Data Protection Act 1998, The Privacy and Electronic Communications (EC Directive) (Amendment) Regulations 2011 and our cookies policy.  

  33. Whilst we will utilise anti-virus protections, it is your obligation to ensure that any use you make of our website is free of any virus, Trojan horse, worm or any other items of a destructive nature. You will not hold us responsible for any damages that result from you accessing the website (including any software or systems you use to access the Site).

  34. You will not attempt or permit or encourage others to attempt to copy or make use of any intellectual property appearing on our website for any commercial use or in any manner which would constitute an infringement of our copyright.

  35. Variation in computer, browser and operation will create differences in visual layout and usability of the website. We have given due care and attention to minimising these differences, but cannot be held responsible for specific operational differences.

  36. The computer, internet access and system operated by you and your ability to use the same may affect your ability to purchase any cakes from our website. You acknowledge and agree that any system requirements necessary to preview, and /or view and/or purchase any cakes from our website are your responsibility.

  37. You agree to indemnify and hold harmless to us, Alex & The Cakes, from and against any and all claims, losses, demands, causes of action and judgments (including solicitors' or attorneys' fees and court costs) arising from or concerning any breach by you of this Agreement and/or these Terms and Conditions for your use of the website and you agree to reimburse us on demand for any losses, costs or expenses we incur as a result thereof.

  38. We will not be liable for errors or omissions on the website nor for loss or damage suffered by you as a result of any unavailability of the website or by any use by you or reliance placed on the website or its contents including any damage caused to your computer or otherwise howsoever, or any direct, indirect or consequential loss or loss of data.

  39. We shall not be liable to you for the failure of any equipment, data processing system or transmission link and will not be liable to you as a result of any down-time which may occur upon the website.

  40. The website is provided "as is" and you acknowledge that despite our reasonable endeavours the website may contain bugs, errors and other problems (including, but not by way of limitation) infection by viruses (despite anti-virus protections which may be incorporated) or anything else which may cause contamination or destruction of any sort that may cause system failures. Notwithstanding, we will use all reasonable endeavours to correct any errors and omissions as quickly as practicable after being notified by email to contact@alexandthecakes.com.

  41. We reserve the right at any time and from time to time to modify or discontinue, temporarily or permanently the website (or any part thereof) without notice to you and without any liability to you or to any third party.

  42. Links to third party websites on the Alex & The Cakes website are provided solely for your convenience. If you use these links, you leave our website. We have not reviewed all of these third party websites and do not control and are not responsible for these websites or their content or availability. We therefore do not endorse or make any representations about them, or any material found there, or any results that may be obtained from using them. If you decide to access any of the third party websites linked to the Site, you do so entirely at your own risk.

  43. We welcome “hot links” to our website, but not “deep linking” by which we mean that you may not include a link to our website, or display the contents of our website, surrounded or framed or otherwise surrounded by content not originating from us without our consent. Any unauthorized framing of or linking to the Alex & The Cakes website will be investigated, and appropriate legal action will be taken, including without limitation, civil, criminal, and injunctive redress and may result in the termination of this agreement or other remedies as set out in this agreement.

  44. It is the responsibility of advertisers and sponsors on this website to ensure that any content submitted by them for inclusion on the website complies with applicable laws and regulations and we shall not be responsible for or liable to any extent for any error or inaccuracy which may appear in such content.

  45. All intellectual property content on the website including, without limitation trademarks, button icons, logos, graphics and images is owned by Alex & The Cakes and is protected by International Copyright laws. Your use of them is governed by this Agreement, certain end-user licence agreements, and applicable law.

  46. You understand and agree that your use of the website is at your own sole risk. The website is provided "as is" and without warranty by us, and, to the maximum extent allowed by applicable law, we expressly disclaim all warranties, express or implied including, but not limited to, implied warranties of merchantability and fitness for a particular purpose, and any warranty of non-infringement. We do not warrant, guarantee, or make any representations regarding the use or the results of the use of the Site with respect to performance, accuracy, reliability, security capability or otherwise. You will not hold us responsible for any damages that result from you accessing (including any software or systems you use to access) the website service or using the website including, but not limited to, infection by virus, damage to any computer, software or systems or portable devices you use to access the same. No oral or written information or advice given by any person shall create a warranty or a representation from us

  47. You acknowledge that we may change the terms of this Agreement by posting a new Agreement on the website. You acknowledge that it is your responsibility to check the website regularly to ascertain if changes have been made and your continued use of the Site after such a change will constitute your acceptance of the changes. By reading this Agreement together with our Privacy and Cookies Policy and continuing to use this website you acknowledge that you have read, understood and agree to be bound by the Terms and Conditions of this Agreement and by our Privacy and Cookies policy both of which are available from every page of our website www.alexandthecakes.com

  48. Please note that if you have a dispute with us which cannot be resolved amicably, the European Commission provides a platform (the “ODR platform”) for the out-of-court resolution of disputes concerning contractual obligations arising from online contracts for sales or services. The ODR platform is accessible via the following link: http://ec.europa.eu/consumers/odr

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